Supporting Cisco Service Provider IP NGN Operations

The Supporting Cisco Service Provider IP NGN Operations course is designed to introduce entry-level personnel to the service provider network operations environment, processes orientation, and management tools and methods and enables students to practice the primary job roles and tasks. The course is intended to help prepare students for the CCNA: SP Operations certification exam, whichvalidates basic knowledge and skills of a Tier I support engineer in a prescriptive troubleshooting environment within a carrier-class IP Next-Generation Network (NGN) core infrastructure.

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Attendees should meet the following prerequisites:

• IP networking fundamentals; those topics supported by the ICND1 course
• Operations process knowledge, represented by eTOM and/or ITIL® training or recommendations
• Troubleshooting methodology knowledge or experience as applied to IP network environments
• UNIX and/or Linux operating system experience or general familiarity

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Introduction to the Service Provider NGN and the Operations Environment

• Cisco IP NGN Architectures, Services, and Component Functions
• The Network Operations Environment
• Identify Current Operational Frameworks
• Network Operations Processes and Their Metrics

NMS Tools and Protocols

• Identify the Various NMS Tools and Their Purpose
• Identify the Data Collection and Protcols Used to Monitor Network Systems
• Navigating IBM Tivoli Netcool Operations and Functions

Incident Management

• Elements, Functions, Metrics and Process Flow for Incident Management
• Remedy Ticketing System and Component Functions

Fault Management

• Systematic Troubleshooting Methodologies
• Common NGN Support Services
• Cisco IOS XR Device Operations and Configuration

Configuration Management

• Configuration Management Process, Functions, and Tasks
• NMS Support of Configuration Management
• Interpret and Run Files for Common Scripting Tiles
• Identify and Describe Unix Cron Functions and File Syntax

Change Management

• Elements, Functions, Metrics and Process Flow for Change Management
• Navigating CiscoWorks NCM

Performance Management

• Elements, Functions, Metrics and Process Flow for Perfomance Management
• Fundamentals of Service Level Management

Labs

• Lab 1-1: Verify Lab Access
• Lab 2-1: Obtain MIB information
• Lab 3-1: Incident Management Case Study 1
• Lab 3-1: Incident Management Case Study 2
• Lab 3-1: Process Incident and Trouble Tickets
• Lab 4-1: Execute Network Operations Diagnostic Procedures for Network Faults
• Lab 4-2: Practice Incident and Fault Management—Diagnose a Network Link Fault
• Lab 4-3: Practice Incident and Fault Management—Diagnose a Cisco IOS Device Failure
• Lab 4-4: Practice Incident and Fault Management—Diagnose a Cisco IOS XR Device Fault
• Lab 4-5: Practice Incident and Fault Management—Diagnose a Network Layer 3 Issue
• Lab 4-6: Instructor-Led Lab Debrief Session
• Lab 5-1: Given a Basic Device Management Script, Interpret the Desired Script Operation
• Lab 5-2: Given a UNIX Cron Job File, Interpret the Desired Operations
• Lab 6-1: Perform a Change Request, Image Upgrade—Take Corrective Action if Needed
• Lab 6-2: Perform a Change Request, Image Upgrade—Take Corrective Action if Needed
• Lab 6-3: Perform a Change Request, New Command—Take Corrective Action if Needed
• Lab 6-4: Perform a Change Request, New SNMP Community String
• Lab 6-5: Perform a Change Request, New SNMP Community String—Take Corrective Action if Needed Instructor-Led Lab Debrief Session

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After you complete this course you will be able to:

• Describe service provider NGN technology trends and their effect on operational environments
• Describe the various NMS tools available to monitor networks and network devices
• Implement incident (event) management procedures
• Demonstrate fault management procedures
• Describe the configuration management process
• Demonstrate change management procedures
• Identify performance management procedures

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This course is intended for:

• Cisco Build-Operate-Transfer partners who are focused on service provider NGN networks, specific to entry-level network operations personnel.
• Service provider network operations organizations, specific to entry-level network operations personnel.
• Cisco engineers who are motivated to pursue Cisco certifications focused on service provider NGN operations.
• All service provider operations customers, partners who support service provider NGN environments, and internal Cisco engineers who wish to pursue Cisco professional or expert-level SP operations certifications.

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Recommended as preparation for exam(s):

• 640-760 SSPO Supporting Cisco Service Provider IP NGN Operations

This course is part of the Cisco Certified Network Associate Service Provider Operations Career Certification.

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The following courses are recommended for further study:

• OFCN Maintaining Cisco Service Provider Routing Protocols
• MSPRP Maintaining Cisco Service Provider Routing Protocols
• MSPVM Maintaining Cisco Service Provider VPNs and MPLS Networks
• MSPQS Maintaining Cisco Service Provider Quality of Service

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