20688B: Supporting Windows 8.1

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Cursusbeschrijving

Deze 5-daagse cursus helpt deelnemers de kennis en vaardigheden te ontwikkelen die nodig zijn om een.Windows 8.1 enterprise omgeving te kunnen ondersteunen.

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Deze cursus is bedoeld voor de Enterprise Device Support Technician die 2e lijns ondersteuning moet kunnen leveren aan gebruikers die Windows desktops en andere devices gebruiken in een Windows domain omgeving.

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Om deel te nemen moet de cursist de M20687 Configuring Windows 8 afgerond hebben.

{tab Certificering} Deze cursus in Windows 8.1 bereid de cursist zich voor op het examen 70-688. {tab Overige informatie}

This course will be delivered with digital courseware. In order to have the best learning experience you are asked to bring your own second screen to view the courseware. A second screen includes: tablets and laptops.

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Module 1: Introduction to Troubleshooting Windows 8.1

This module provides an introduction to the Windows 8.1 system architecture and explains how to identify the common troubleshooting scenarios. The module also provides an overview of a typical troubleshooting process.

  • Common Windows 8.1 Troubleshooting Scenarios
  • Overview of Windows 8.1 Architecture
  • Overview of Troubleshooting Steps

Lab : Troubleshooting Windows 8.1

  • Developing a Plan of Action

After completing this module, students will be able to:

  • Describe common Windows 8.1 troubleshooting scenarios.
  • Describe the Windows 8.1 operating system architecture.
  • Describe the steps of a typical troubleshooting methodology.

Module 2: Troubleshooting Computer Startup

This module provides an overview of the Windows 8.1 startup recovery environment and explains how to troubleshoot startup settings and issues. The module also describes how to recover BitLocker-operated drives.

  • Overview of the Windows 8.1 Startup Recovery Environment
  • Optimizing and Troubleshooting Startup Settings
  • Troubleshooting Operating System Services Issues
  • Recovering BitLocker-Protected Drives

Lab : Troubleshoot a Startup Failure

  • Resolving a startup problem (1)
  • Resolving a Startup Problem (2)

Lab : Troubleshoot a Startup Failure

  • Recovering a BitLocker Encrypted Drive
  • Creating New BitLocker Keys

After completing this module, students will be able to:

  • Describe Windows 8.1 Startup Architecture and recovery tools.
  • Optimize and troubleshoot startup settings.
  • Troubleshoot operating system services.
  • Recover BitLocker-protected drives

Module 3: Troubleshooting Hardware and Device Drivers

This module explains how to troubleshoot hardware issues, physical failures, and device driver failures. It also describes how to monitor reliability and configure the registry.

  • Overview of Hardware Troubleshooting
  • Troubleshooting Physical Failures
  • Troubleshooting Device Driver Failures
  • Monitoring Reliability
  • Configuring the Registry

Lab : Resolving Hardware Device and Device Driver Issues

  • Resolving Hardware Issues
  • Configuring Group Policy to Control Device Installation

After completing this module, students will be able to:

  • Identify basic hardware-related issues.
  • Determine hardware failure issues.
  • Determine problems that device drivers cause.
  • Monitor reliability of Windows 8.1 computers.
  • Work with the registry.

Module 4: Remote Troubleshooting

This module describes how to perform remote troubleshooting by using Windows 8.1 features such as Remote Desktop, Remote Assistance, and Windows PowerShell remoting.

  • Using Remote Desktop
  • Using Remote Assistance
  • Remoting with Windows PowerShell

Lab : Troubleshooting a Remote Computer

  • Using Remote Desktop
  • Using Remote Assistance
  • Using Windows PowerShell Remoting

After completing this module, students will be able to:

  • Use Remote Desktop.
  • Use Remote Assistance.
  • Use Windows.

Module 5: Troubleshooting Network Connectivity Issues

This module explains how to identify network settings and troubleshoot network connectivity issues in wired and wireless networks, IPv4 and IPv6 connectivity, and name resolution.

  • Determining Network Settings
  • Troubleshooting Network Connectivity Issues

Lab : Troubleshooting Network Connections

  • Troubleshooting a Network Problem (1)
  • Troubleshooting a Network Problem (2)
  • Troubleshooting a Wireless Network

After completing this module, students will be able to:

  • Determine the network configuration of client computers.
  • Troubleshoot network connections.

Module 6: Troubleshooting Group Policy

This module provides an overview of the Group Policy application and describes how to resolve issues in client configuration GPO application.

  • Overview of Group Policy Application
  • Resolving Client Configuration Failures and GPO Application Issues

Lab : Troubleshooting the Application of GPOs

  • Resolving Group Policy Application (1)
  • Resolving Group Policy Object Application (2)

After completing this module, students will be able to:

  • Review Group Policy application.
  • Troubleshoot client configuration failures and Group Policy Object (GPO) application issues.

Module 7: Troubleshooting User Settings

This module describes how to troubleshoot sign-in issues, user profiles, folder redirection, and USMT.

  • Troubleshooting Sign In Issues
  • Troubleshooting User Profiles
  • Troubleshooting Folder Redirection
  • Troubleshooting USMT

Lab : Resolving Sign In Problems

  • Resolving Sign In Problem (1)
  • Resolving Sign In Problem (2)

Lab : Resolving Folder Redirection Problems

  • Resolving Folder Redirection Problem (1)

After completing this module, students will be able to:

  • Troubleshoot user sign in issues.
  • Troubleshoot user profile issues.
  • Troubleshoot Folder Redirection.
  • Troubleshoot the migration of user settings.

Module 8: Troubleshooting Remote Connectivity

This module describes how to troubleshoot issues in VPN connectivity, NAP, and DirectAccess.

  • Troubleshooting VPN Connectivity Issues
  • Troubleshooting NAP Issues
  • Troubleshooting DirectAccess Issues

Lab : Troubleshooting DHCP NAP Enforcement

  • Troubleshooting NAP

Lab : Troubleshooting DirectAccess

  • Configuring DirectAccess
  • Troubleshooting DirectAccess Client-Side Settings

After completing this module, students will be able to:

  • Configure and troubleshoot client VPN connections.
  • Troubleshoot NAP client issues.
  • Troubleshoot DirectAccess client issues.

Module 9: Troubleshooting Resource Access within a Domain

This module explains how to troubleshoot issues in file access and permissions. It also describes how to resolve printer access issues.

  • Troubleshooting File Access Issues
  • Troubleshooting File Permissions Issues
  • Troubleshooting Printer Access Issues

Lab : Troubleshooting Resource Access

  • Resolving a File Permissions Issue

After completing this module, students will be able to:

  • Troubleshoot file access issues.
  • Troubleshoot file permissions issues.
  • Troubleshoot printer access issues.

Module 10: Configuring and Troubleshooting Resource Access for Non-Domain Joined Clients

This module describes how to configure and troubleshoot Workplace Join, Work Folders, and SkyDrive Access.

  • Configuring and Troubleshooting Workplace Join
  • Configuring and Troubleshooting Work Folders
  • Configuring and Troubleshooting SkyDrive Access

Lab : Configuring and Troubleshooting Workplace Join

  • Configuring Workplace Join

Lab : Configuring Work Folders

  • Configuring Work Folders

After completing this module, students will be able to:

  • Configure Workplace Join.
  • Configure work folders.
  • Configure SkyDrive.

Module 11: Troubleshooting Applications

This module explains how to troubleshoot application installation issues and problems in desktop and Windows store apps. The module also describes how to resolve issues in Internet Explorer and Client Hyper-V.

  • Troubleshooting Application Installation Issues
  • Troubleshooting Desktop Apps
  • Troubleshooting Windows Store Apps
  • Troubleshooting Internet Explorer
  • Troubleshooting Client Hyper-V

Lab : Troubleshooting Desktop Apps

  • Troubleshooting AppLocker Policy Application
  • Troubleshooting Application Startup

Lab : Troubleshooting Internet Explorer Issues

  • Resolving an Internet Explorer Issue

After completing this module, students will be able to:

  • Troubleshoot application installation issues.
  • Troubleshoot Desktop app operation issues.
  • Troubleshoot Windows Store Apps.
  • Troubleshoot Internet Explorer and content access issues.
  • Troubleshoot Client Hyper-V issues.

Module 12: Maintaining Windows 8.1

This module describe how to troubleshoot activation issues and configure performance options in Windows 8.1. It also explains how to protect a Windows 8.1 system from malware and viruses and how to apply application and Windows updates.

  • Troubleshoot Windows Activation Issues
  • Monitoring and Configuring Performance Options in Windows 8.1
  • Protecting Windows 8.1 from Malware and Viruses
  • Applying Application and Windows Updates

Lab : Identifying Performance Problems

  • Troubleshooting a Performance Problem

After completing this module, students will be able to:

  • Activate Windows 8.1.
  • Monitor and configure performance of Windows 8.1 computers.
  • Protecting against viruses and malware
  • Apply application and Microsoft Windows updates.

Module 13: Recovering Windows 8.1

This modules explains how to restore files and recover a Windows 8.1 system.

  • Restoring Files in Windows 8.1
  • Recovery Options in Windows 8.1

Lab : Recovering Files

  • Recovering Files on Windows 8.1

Lab : Recovering a Windows 8.1 Computer (2)

  • Recovering a Windows 8.1 Computer

After completing this module, students will be able to:

  • Restoring files.
  • Recovering a computer.

{slider Doelstellingen} After completing this course, students will be able to:

  • Describe the processes involved in planning and using a troubleshooting methodology for Windows 8.1.
  • Troubleshoot startup issues and operating system services on a Windows 8.1 system.
  • Resolve issues related to hardware devices and device drivers.
  • Troubleshoot computers remotely.
  • troubleshoot issues related to network connectivity.
  • Troubleshoot client configuration failures and GPO application issues.
  • Troubleshoot issues related to user settings.
  • Troubleshoot remote connectivity issues.
  • Resolve issues related to accessing resources from computers that are domain-joined.
  • Resolve issues related to accessing resources from computers that are not domain-joined.
  • Troubleshoot issues related to application installation and operation.
  • Maintain Windows 8.1 following deployment.
  • Design and implement extranet connectivity for Windows 8.
  • Recover a computer running Windows 8.1.

{/sliders} {tab Open Rooster 20688B} {module [430]} {tab Groepstraining?}

Heeft u binnen uw organisatie een groep cursisten die graag willen deelnemen aan de Supporting Windows 8.1 cursus (20688B) dan is het financieel aantrekkelijk om deze cursus bij u op locatie te organiseren. Vraag een vrijblijvende offerte voor de Supporting Windows 8.1 training. {/tabs}

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"De training was plezierig en leerzaam door de goede afwisseling van instructie en zelf oefenen. Omdat de groep niet groot was (vier deelnemers) was er voldoende ruimte om vragen te stellen. "